Yes. While the Segway balances for you, it is still under your control and relies on you to control its direction and speed. It is essential to know the limitations of your riding ability and the Segway and practice your skills accordingly.
Your ability to safely control a Segway will be assessed during the training phase of your activity. If, after an appropriate amount of training and familiarisation time, our guide assesses that you are not safely able to control the Segway, then for your own safety and that of others, you will not be able to take part in further activities. The good news is this has never happened.